StreetDrive(School of Motoring) Quality Driving Lessons in Bath, Trowbridge, Chippenham and Surrounding Areas
StreetDrive (School of Motoring)
Terms and Conditions
Introduction
The following terms and conditions represent the basis upon which driving lessons and courses are offered to you by StreetDrive (School of Motoring).
Please note the contract for service is between yourself and your StreetDrive (School of Motoring) Instructor.
Each StreetDrive (School of Motoring) Instructor operates his or her own business which has been agreed to be bound by the following terms and conditions.
Please note that all major driving schools in the UK (e.g. BSM and the AA) operate in this way.
1. General Conduct
All StreetDrive (School of Motoring) instructors are bound by a professional code of conduct.
Your StreetDrive (School of Motoring) instructors will be courteous, polite, tidy and punctual.
He or she will also behave in a professional and ethical manner at all times.
Your StreetDrive (School of Motoring) instructor’s car will be well maintained, clean and tidy.
All cars used by StreetDrive (School of Motoring) instructors are fitted with dual-controls as part of their standard equipment.
The cars are of course fully insured for driving tuition.
StreetDrive (School of Motoring) instructors will not smoke in the car while giving tuition, nor will they use your lesson time for any other form of business, personal or otherwise.
2. Qualifications
As a minimum your StreetDrive (School of Motoring) instructor will be licensed by the Driving Standards Agency (DSA) to give driving tuition, all are DIA registered.
He or she will also be proficient in the use of the Learner Driving System of tuition.
3. Course Materials
Various Driving Skills materials from books to DVDs are available to purchase from your StreetDrive (School of Motoring) instructor.
The instructor will discuss your personal development and easy ways of learning at the end of your first lesson. Due to our purchasing power we can often sell you course materials cheaper than most high street and internet stores.
As an alternative to purchasing the Driving Skills materials your local StreetDrive (School of Motoring) instructor will loan or rent them to you and may ask for a small deposit to ensure their safe return at the end of the training.
4. Driving Licence and Eyesight
The learner must hold a current, valid driving license (provisional or full), which must be produced on or in advance of their first lesson. The learner must also check that they can read a number plate at a distance of 20.5 meters (i.e. 67 feet - about 5 car lengths) with glasses if normally worn.
5. Payments
Please note payments must be made in advance of the training, for PAYG customers, a holding deposit equivalent to a 1 x 2 hour driving lesson is payable on initial booking with your StreetDrive (School of Motoring) instructor, this is to cover the late cancellation of training.
To book one of our many courses or to take advantage of our block bookings, a £50.00 deposit or the full course fee (if the course start date is within 4 weeks of the booking date) is required.
For our PAYG customers, as stated above a holding deposit will be held on file and will be refunded at the end of your driving course providing there has been no late cancellation of lessons; alternatively it can be used as part payment for your L Test hours.
Please note the deposit or any subsequent training fees or L Test fees paid are not refundable in the event that you decide to cancel the training once the booking has been accepted by your StreetDrive (School of Motoring) instructor.
At this point a binding agreement is made between yourself and the driving instructor. This does not in any way affect your statutory rights to be provided with the goods and services you have bought (please refer to term 11).
6. Lesson Cancellation Policy
Provided the StreetDrive (School of Motoring) instructor can easily obtain additional work for any lessons postponed no penalty will be incurred.
If lessons are cancelled giving less than 48 hrs notice the full training fee for the period in question will be charged.
Your StreetDrive (School of Motoring) instructor reserves the right to postpone lessons if he or she feels that the weather or road conditions are unsuitable or dangerous.
The StreetDrive (School of Motoring) instructor cannot be held responsible for any costs incurred as a result of him or her having to postpone any lessons, for whatever reason.
7. The Driving Test
a) Bookings
Driving tests can be booked by you or your StreetDrive (School of Motoring) instructor on your behalf. Driving test bookings always take priority over other lessons. Therefore, your lesson may be postponed to allow for someone else’s driving test and vice-versa.
Changes to lesson bookings as a result of this will be notified immediately.
Test appointments must be notified to your StreetDrive (School of Motoring) instructor as soon as they are known, otherwise he or she cannot guarantee to provide a vehicle for the test.
b) Use of the vehicle
Normally you will conduct your driving test in the StreetDrive (School of Motoring) instructor car.
In the interests of customer and public safety your instructor reserves the right to withhold the use of a car for the test if, in their opinion, you’re driving is actually or potentially dangerous.
c) Test cancellation
Five clear working days notice of cancellation or postponement is required by the DSA. Failure to provide the required notice will result in the loss of your test fee.
Your StreetDrive (School of Motoring) instructor cannot be held responsible for any postponement or cancellation of tests by the
DSA.
However, he or she will do all that is possible to arrange another test as quickly as possible and to help you to reclaim expenses from the DSA.
8. Punctuality
In their own interests learners are advised to be punctual for their lesson appointments.
All such appointments should be recorded on the appointment record card and checked where possible by their StreetDrive instructor, to ensure that mistakes are avoided.
The StreetDrive (School of Motoring) instructor would normally wait for a maximum of 15 minutes before the lesson would be abandoned and the lesson fee forfeited or become due for payment.
A reciprocal waiting time may become necessary if the StreetDrive instructor is delayed due to unforeseen circumstances.
Any lesson time lost as a result of this would be made up by the instructor either at the end of the normal lesson time if possible or at a later date. Any such shortfall should be recorded on the appointment record card and initialled by the StreetDrive (School of Motoring) instructor.
9. Learner Comfort and Safety
In the interests of comfort and safety learners are advised to wear suitable footwear and clothing which does not restrict movement. Learners must also take note of any medication they are taking that may affect their ability to drive safely and advice their instructor accordingly before taking any lesson booked.
10. Complaints
In the unlikely event of a complaint all efforts must be made to resolve the problem directly with the StreetDrive (School of Motoring) instructor. However, please do not let a problem linger, all instructors are very accommodating and will make every effort to resolve your complaint.
If your problem cannot be resolved by the StreetDrive (School of Motoring) instructor, you will need to put your complaint in writing to StreetDrive (School of Motoring) Driving School Director, Blease
Close, Staverton Marina, Trowbridge, Wiltshire, BA14 8WB.
11. Your Statutory Rights
Nothing in these terms and conditions will reduce your statutory rights relating to faulty or mis-described goods or services provided.
StreetDrive (School of Motoring) instructors have a statutory obligation to provide you with goods and services fit for the purpose for which they were bought and as described.
If you have any doubts about your statutory rights please contact your local Trading Standards Department or Citizen's Advice Bureau.
Getting Started
To begin driving all you need to do is contact us to arrange your first lesson. Home visits to talk about learning to drive are no problem. It is no problem on lesson days for StreetDrive (School of Motoring) instructors to meet you at home, school or work.
Your driving lesson is for you only, so rest assured there will never be any pupil sharing on your lessons. Before you take your first lesson, you must hold a valid Provisional driving licence.
You must also pass an eyesight test, where you are required to read a number plate from approximately 20.5 metres.
On your first lesson you will be collected and your StreetDrive (School of Motoring) instructor will have a brief chat at the roadside before moving off.
Everything will be done at your pace, as we appreciate that everybody progresses at a different rate.
To get started, all you have to do is e-mail pass@streetdrive.co.uk or call our customer hotline, FreePhone 0808 156 0766 and arrange your first lesson!
12. Special Offers
From time to time StreetDrive (School of Motoring) will advertise Special Offers, our current offers and subsequent Terms and Conditions will appear below:
Current Offers.
1. Introduction Lesson for just £10.50 (T & Cs Apply)
Terms & Conditions
Learner must be new to StreetDrive (School of Motoring) and also a new driver, having never taken driving lessons or received any form of driver training.
A 1hr lesson will be charged at just £10.50 which represents an excellent opportunity to take a lesson with us, meet your instructor and test out are training vehicles.
The 1hr Lesson would normally be the Cock Pit Drill and general Controls Lesson.
Any further lesson will be charged as per our current prices for driving lessons, block bookings & intensive courses discounts will still apply.
Only one special offer per person, offers do not include Intensive Courses or Block Bookings which you are free to purchase at any point.
2. A Two hour Lesson for just £38.00 (T & Cs Apply)
Terms & Conditions
Learner must be new to StreetDrive (School of Motoring), having never taken driving lessons with our Driving School in the past.
A 2 hour driving lesson will cost just £38.00. Lessons must be taken in 2 hour blocks, up to a maximum of 5 x 2hr lessons, once completed the 5 lessons, normal charges apply.
Any further lesson will be charged as per our current prices for driving lessons, block bookings & intensive courses discounts will still apply.
Only one special offer per person, offers do not include Intensive Courses or Block Bookings which you are free to purchase at any point.
3. 4hrs for just £49.00 (T & Cs Apply)
Terms & Conditions
Learner must be new to StreetDrive (School of Motoring) and also a new driver, having never taken driving lessons or received any form of driver training.
For this fantastic offer the learner must be committed to taking driving lessons and passing their driving test with StreetDrive (SoM).
The 1st 1 x 2hr lesson is taken for the first driving lesson, and then the remaining 2hrs will normally be taken on the day of your Practical Driving Test.
Further lessons will be charged as per our current prices for driving lessons, block bookings & intensive courses discounts will still apply.
Only one special offer per person, offers do not include Intensive Courses or Block Bookings which you are free to purchase at any point.
4. Two FREE Driving Lessons (T & Cs Apply)
Terms & Conditions
Learner must be new to StreetDrive (School of Motoring) and also a new driver, having never taken driving lessons or received any form of driver training.
Your 1st FREE hour lesson will be given at the very start of the training course; the 2nd FREE hour lesson will normally be taken on the day of your Practical Driving Test.
All driving lessons must be taken in blocks of 2 hours, the 2nd hour will be charged at our normal hourly rate which is currently set at just £22.00.
Only one special offer per person, offers do not include Intensive Courses or Block Bookings which you are free to purchase at any point.
