Terms & Conditions

Introduction

We reserve the right to change the terms and conditions at any given time and any such changes that will take place will be posted on our website. It is your responsibility to read the terms & conditions every time you visit our StreetDrive (School of Motoring) Website.

Your continued use of StreetDrive (School of Motoring) services and online website shall signify your acceptance to be bound our latest terms & conditions.

The following terms and conditions represent the basis upon which driving lessons and courses are offered to you by StreetDrive (School of Motoring) - Bath, Trowbridge & Chippenham Areas.

Please note the contract for service is between yourself and your StreetDrive (School of Motoring) Instructor.

Each StreetDrive (School of Motoring) Instructor operates his or her own business which has been agreed to be bound by the following terms and conditions.

Please note that all major driving schools in the UK (e.g. BSM and the AA) operate in this way.

1. General Conduct

All StreetDrive (School of Motoring) instructors are bound by a professional code of conduct.

Your StreetDrive (School of Motoring) instructors will be courteous, polite, tidy and punctual.

He or she will also behave in a professional and ethical manner at all times.

Your StreetDrive (School of Motoring) instructor’s car will be well maintained, clean and tidy.

All cars used by StreetDrive (School of Motoring) instructors are fitted with dual-controls as part of their standard equipment.

The cars are of course fully insured for driving tuition.

StreetDrive (School of Motoring) instructors will not smoke in the car while giving tuition, nor will they use your lesson time for any other form of business, personal or otherwise.

2. Qualifications

As a minimum your StreetDrive (School of Motoring) instructor will be licensed by the Driving Standards Agency (DSA) to give driving tuition, all are DIA registered.

He or she will also be proficient in the use of the Learner Driving System of tuition.

3. Course Materials

Various Driving Skills materials from books to DVDs are available to purchase from your StreetDrive (School of Motoring) instructor.

The instructor will discuss your personal development and easy ways of learning at the end of your first lesson. Due to our purchasing power we can often sell you course materials cheaper than most high street and internet stores.

As an alternative to purchasing the Driving Skills materials your local StreetDrive (School of Motoring) instructor will loan or rent them to you and may ask for a small deposit to ensure their safe return at the end of the training.

4. Driving Licence and Eyesight

The learner must hold a current, valid driving license (provisional or full), which must be produced on or in advance of their first lesson. The learner must also check that they can read a number plate at a distance of 20.5 meters (i.e. 67 feet - about 5 car lengths) with glasses if normally worn.

5. Payments

Please note payments must be made in advance of the training, for PAYG customers, a holding deposit equivalent to a 1 x 2 hour driving lesson is payable on initial booking with your StreetDrive (School of Motoring) instructor, this is to cover the late cancellation of training.

To book one of our many courses or to take advantage of our block bookings, a £50.00 deposit or the full course fee (if the course start date is within 4 weeks of the booking date) is required.

For our PAYG customers, as stated above a holding deposit will be held on file and will be refunded at the end of your driving course providing there has been no late cancellation of lessons; alternatively it can be used as part payment for your L Test hours.

Please note the deposit or any subsequent training fees or L Test fees paid are not refundable in the event that you decide to cancel the training once the booking has been accepted by your StreetDrive (School of Motoring) instructor.

At this point a binding agreement is made between yourself and the driving instructor. This does not in any way affect your statutory rights to be provided with the goods and services you have bought (please refer to term 11).

6. Intensive Course / Driving Lesson Cancellation Policy

Provided the StreetDrive (School of Motoring) instructor can easily obtain additional work for any lessons postponed no penalty will be incurred.

If an Intensive Driving Course is cancelled giving less than 5 working days notice then 25% of the entire course fees will become payable.

If a driving lesson is cancelled giving less than 48 hrs notice the full training fee for the period in question will be charged, unless the lesson slot can be re-filled, the more time you give us the easier it will be to fill your lesson slot.

Your StreetDrive (School of Motoring) instructor reserves the right to postpone lessons if he or she feels that the weather or road conditions are unsuitable or dangerous.

The StreetDrive (School of Motoring) instructor cannot be held responsible for any costs incurred as a result of him or her having to postpone any lessons, for whatever reason.

7. The Driving Test

a) Bookings

Driving tests can be booked by you or your StreetDrive (School of Motoring) instructor on your behalf. Driving test bookings always take priority over other lessons. Therefore, your lesson may be postponed to allow for someone else’s driving test and vice-versa.

Changes to lesson bookings as a result of this will be notified immediately.

Test appointments must be notified to your StreetDrive (School of Motoring) instructor as soon as they are known, otherwise he or she cannot guarantee to provide a vehicle for the test.

b) Use of the vehicle

Normally you will conduct your driving test in the StreetDrive (School of Motoring) instructor vehicle.

If your instructor feels you are not ready to take your practical driving test, even on day of exam, because of safety, then pupil will NOT be allowed to take practical driving test using our vehicle. NO refund for your test or driving course, will be given.

c) Test cancellation

Five clear working days notice of cancellation or postponement is required by the DSA. Failure to provide the required notice will result in the loss of your test fee.

Your StreetDrive (School of Motoring) instructor cannot be held responsible for any postponement or cancellation of tests by the DSA.

However, he or she will do all that is possible to arrange another test as quickly as possible and to help you to reclaim expenses from the DSA.

8. Punctuality

In their own interests learners are advised to be punctual for their lesson appointments.

All such appointments should be recorded on the appointment record card and checked where possible by their StreetDrive instructor, to ensure that mistakes are avoided.

The StreetDrive (School of Motoring) instructor would normally wait for a maximum of 15 minutes before the lesson would be abandoned and the lesson fee forfeited or become due for payment.

A reciprocal waiting time may become necessary if the StreetDrive instructor is delayed due to unforeseen circumstances.

Any lesson time lost as a result of this would be made up by the instructor either at the end of the normal lesson time if possible or at a later date. Any such shortfall should be recorded on the appointment record card and initialled by the StreetDrive (School of Motoring) instructor.

9. Learner Comfort and Safety

In the interests of comfort and safety learners are advised to wear suitable footwear and clothing which does not restrict movement. Learners must also take note of any medication they are taking that may affect their ability to drive safely and advice their instructor accordingly before taking any lesson booked.

10. Complaints

In the unlikely event of a complaint all efforts must be made to resolve the problem directly with the StreetDrive (School of Motoring) instructor. However, please do not let a problem linger, all instructors are very accommodating and will make every effort to resolve your complaint.

If your problem cannot be resolved by the StreetDrive (School of Motoring) instructor, you will need to put your complaint in writing to StreetDrive (School of Motoring) Driving School Director, 19 Blease Close, Staverton, Trowbridge, Wiltshire, BA148WB.

11. Your Statutory Rights

Nothing in these terms and conditions will reduce your statutory rights relating to faulty or mis-described goods or services provided.

StreetDrive (School of Motoring) instructors have a statutory obligation to provide you with goods and services fit for the purpose for which they were bought and as described.

12. Getting Started

To begin driving all you need to do is contact us to arrange your first lesson.

Call us now on 0789 408 2821 or 0789 407 5789 to book your first driving lessons / intensive driving course with StreetDrive (School of Motoring)